Day 6
The new claims adjustor is AWOL.
The IW has been off work since DOI and no TTD is paid to date.
The new adjustor will not answer her phone. It simply goes to e-mail.
We are approaching the Labor Day holiday weekend.
I call the employer and request their worker’s compensation department. After three calls and waiting on hold > 20 minutes I finally reach a live person.
I am able to verify the name of the supervisor on the file and obtain her contact information.
I forward all previous e-mails sent to the other adjustors who were non-responsive.
I then send a separate e-mail to the supervisor.
We are nearing the close of business on the Friday before Labor Day.
I reach out to the IW and provide an update.
